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Utilizing Artificial Intelligence-Powered Chatbots for Enhanced Customer Support in Online Retail

Jayakumar M,Prem latha Soundarraj, Vishnu Priya P M, Rahul Gupta,Jamal K. Abbas,Sarmad Jaafar Naser

2024 Ninth International Conference on Science Technology Engineering and Mathematics (ICONSTEM)（2024）

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Key words
Artificial intelligence,Chatbot,Anthropomorphism,Social presence,Compliance,Customer service
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